Job Description

· Bachelor’s Degree in Computer studies, Business, or related field, from four-year College or University

· At least 8 years of experience in a Service Desk environment as an Office 365 support, technical support, team management, quality assurance, process improvement and other related experience.

· For non-degree holders, 10 years of related work experience is required.

· Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives

· Strong written and verbal English communications skills

· Able to successfully manage multiple priorities

· Proven ability to communicate effectively across all levels of the organization

· Strong commitment to company values and operating principles

· Client facing experience dealing with Senior to Executive management

Technical Requirements:

· Solid knowledge in Microsoft Office 365 and its associated platforms.

· Familiarity with ITSM concepts and experience with ticketing system.

· Experience working with remote access tools and understanding of security protocols compliance.

· Call queue and workforce management tools fundamentals

· Experience supporting or working in an Enterprise and/or Global Managed Services environment.

· Experience in workforce and people management

Career Level

Manager/Director

Highlights

• At least 8 years of experience in a Service Desk
• Solid knowledge in Microsoft Office 365
• Familiarity with ITSM concepts

Years of Experience

8

Job Function

• Application / Software / Programming

Employee Term

Full Time

Benefits

Vacancy

1