Job Description

Duties Responsibilities:

• Check Help desk Emails for monitoring
  
• Update client once request is done
  
• Processing ORS Request
  
• Giving assistance via emails and phone
  
• Telephone Consultation
  
• Internet Chat Consultation
  
• Email Consultation
  
• Remote Service
  
• Client System training
  
• Out of town system training
  
• Making sure help desk tickets are resolved within 24hours
  
• Other tasks deemed by the Project Manager / Task Manager / Department head in relation
  

Qualifications:

• Must be a Bachelor’s Degree holder
  
• Analytical and meticulous with details
  
• Organized and systematic
  
• Proactive and can comply with strict deadlines
  
• Willing to work extended hours
  
• Can perform effectively with minimal supervision
  
• Tactful but firm in interpersonal dealings
  
• Competent in a computerized environment
  
• 1-year experience in a hotel or online reservation system agent/consultant is an advantage
  

Career Level

Staff

Highlights

• Client System training
• Processing ORS Request
• Update client once request is done

Years of Experience

2

Job Function

• Clerical / Admin Staff

Employee Term

Full Time Permanent

Benefits

Location

Makati - Makati City

Vacancy

1