Field Operations Team Lead

Asticom Technology Inc.

  • Job Description

    • Oversee implementation of proper dispatch based on install and repair teams to ensure optimum productivity.
    • Monitor and reconciliation of pending orders in install and repair
    • Monitor of daily productivity of technicians/installers
    • Ensure compliance to Quality standards and prescribed tools
    • Resource Management
    • Enforces adherence to prescribed Field Operations Protocol (FOP) by contracted teams
    • Performs Tier 2 support for complex install and repair cases
    • Provides Sales and Marketing events support (i.e., providing connectivity for blitzes and marketing events)
    • Performs occasional on-site visit to address and resolve special customer's requests.
    • Responsible for Identifying and conducting on ground training and development of partner teams

    Minimum Qualifications

    • Candidate must possess at least a Bachelor's/College Degree, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic) or equivalent.
    • Required language(s): English
    • At least 3 year(s) of working experience in the related field is required for this position.
    • Applicants must be willing to work in CAMANAVA, Quezon City.
    • Preferably Supervisor / 5 years Up Experienced Employees specializing in Engineering - Electronics/Communication or equivalent.

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  • Career Level


  • Highlights

    • Monitor of daily productivity of technicians / installers
    • Ensure compliance to Quality standards and prescribed tools
    • Performs Tier 2 support for complex install and repair cases
  • Years of Experience


  • Job Function

    • Electrical / Electronics Engineer
    • Telecommunications
  • Employee Term

    Full Time Permanent

  • Benefits

  • Location

    Mandaluyong - Mandaluyong City

  • Vacancy


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Company Snapshot

  • Industry

    Property Management/Consultancy

  • Company Type

    Recruitment Agency

  • Company Size

    More than 100

  • Website

  • Company Profile

    ASTICOM TECHNOLOGY INC. (ASTICOM) is an HR solutions company established in March 2015 and is a wholly owned subsidiary of Globe Telecom. Previously part of the Ayala group of companies, its services include Recruitment Services, Payroll Administration and Management and Outsourcing. We provide talents in the following …

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